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Provided Wrong Email Address
#1 Posted : Sunday, January 22, 2017 2:56:15 PM(UTC)
Rank: Member

Groups: Registered
Joined: 1/22/2017(UTC)
Posts: 1
Location: California

Today, I created a new Hoyle account, and entered my email address incorrectly. I proceeded to purchase a download of Hoyle 2013 Card, Puzzle and Board Games-Download - Windows. Once the transaction completed and the debit went through to my bank, I realized the email address error. I've submitted a ticket to Support but I'm wondering if there are any other options available to me.

Do you have any suggestions on how I can get this corrected, today, and get my activation code?
Thank you!
#2 Posted : Wednesday, January 25, 2017 9:52:35 AM(UTC)

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Our customer support department can assist you with that. Make sure that you have the original payment method handy when you call.

The number to call is 1-800-395-0277
Jason Carver
Community Support at Encore Software.
Official Tech Support : http://support.encore.com
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