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Trouble loading Hoyle card games
stup62
#1 Posted : Monday, January 04, 2016 3:49:28 AM(UTC)
Rank: Member

Groups: Registered
Joined: 1/4/2016(UTC)
Posts: 1
Location: valatie, ny

Help!!
I just got an iMac for christmas, Love it!!
Loaded Hoyle cars games, installation went with no issues, actually
played a few games the first time.
Now, whenever i load the game, it is all distorted, off to one side and the whole page
is HUGE!!!
Not sure what or where to look or do, short of uninstalling the game and doing a reinstall.
Thanks, Keith
TMLFAN4LIFE
#2 Posted : Thursday, January 07, 2016 11:36:08 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Originally Posted by: stup62 Go to Quoted Post
Help!!
I just got an iMac for christmas, Love it!!
Loaded Hoyle cars games, installation went with no issues, actually
played a few games the first time.
Now, whenever i load the game, it is all distorted, off to one side and the whole page
is HUGE!!!
Not sure what or where to look or do, short of uninstalling the game and doing a reinstall.
Thanks, Keith


Which version of the game are you trying to install on your system? Is it our Hoyle Official Card Games Collection or is it an older version? What Mac OS are you using?
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
grandmadida
#3 Posted : Tuesday, January 12, 2016 2:03:56 PM(UTC)
Rank: Member

Groups: Registered
Joined: 1/6/2016(UTC)
Posts: 4

I'm having the same problem with this game. It worked a couple of times then all I could get was a large image that I could not get out of--like a locked up screen. Could not go back to the menu of games or log into the game I was on. I have a new IMAC with El Capitan operating system. I have deleted and reinstalled the app (from the Apple Store download) several time with no satisfaction.
TMLFAN4LIFE
#4 Posted : Wednesday, January 13, 2016 9:16:25 PM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Originally Posted by: grandmadida Go to Quoted Post
I'm having the same problem with this game. It worked a couple of times then all I could get was a large image that I could not get out of--like a locked up screen. Could not go back to the menu of games or log into the game I was on. I have a new IMAC with El Capitan operating system. I have deleted and reinstalled the app (from the Apple Store download) several time with no satisfaction.


Technical Support would be your best resolution to getting help.

Click here: http://support.encore.co...rm.aspx?product_id=3741

to submit a support ticket.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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