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Won't Install Windows 8
#1 Posted : Monday, August 17, 2015 7:47:20 PM(UTC)
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Joined: 8/17/2015(UTC)
Posts: 1

Despite what is actually stated on your site for requirements, I cannot install my just purchased Hoyle Casino Games 2013 on my Windows 8 machine. I skipped the Visual C++ 2010 Redistribution, as it would not let me and I saw where you had instructed other users to do this. I had run the setup program as an administrator, not anti-virus/firewall (which is absurd, anyway), and both in regular mode and Windows 7 compatibility mode. DirectX, which was older than the version I already had, installed most of the way, until the very end. What I find most annoying is that despite the game installation running after that, it shows no sign of being anywhere on my drive. It should be in the installation directory of Program Files (x86), but it's not there. I can't find it in a search...just the installation file.

Here's a screenshot of the requirements in fine print at the bottom of your site:

#2 Posted : Wednesday, August 19, 2015 6:30:59 AM(UTC)

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Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Most users can click cancel on this. There are some situations though where you have to remove it from the control panel and then let the program install it. Your situation may be under a unique one.
Jason Carver
Community Support at Encore Software.
Official Tech Support : http://support.encore.com
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