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Hoyle puzzle and board games
the hatman
#1 Posted : Friday, July 31, 2015 2:31:39 PM(UTC)
Rank: Member

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Joined: 7/31/2015(UTC)
Posts: 1
Location: California

I can't use the full screen mode in windows 10. Only shows about 2/3 of full screen. Any help would be great.
TMLFAN4LIFE
#2 Posted : Sunday, August 02, 2015 5:50:03 PM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

I need more information on your issue. Is the display cutoff in Windows 10 or does the display not fill the entire screen?

If you have an Intel video card, The default driver that is used when you upgrade does not scale the display to full screen. Running a Windows Update may or may not solve the problem.

But if the display looks cut off, make sure the text of your desktop is set to Smaller / Default.

To do this, right click on the desktop and select Display Settings. Ensure the slider is at 100% under Change the size of text, apps and other items. Refer to the attached picture.

If all else goes wrong, please hold down the Windows Key and and press the letter R. Under the run dialog type in DXDIAG and press enter. If you get a dialog asking you to check for WHQL signatures click YES. Save all the information to the desktop and email me the attachment to my personal email address at jasoncarver2013@gmail.com

I can check your hardware to see what is going on.
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Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
BethTX
#3 Posted : Tuesday, August 04, 2015 8:08:30 AM(UTC)
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Joined: 8/4/2015(UTC)
Posts: 1

I am having a similar issue, but my game stays minimized, it will not stay on the screen. I have made sure my Display Setting is at 100%

I have a new laptop and am running Windows 10

Your help will be appreciated. I am emailing you my DXDIAG log.
TMLFAN4LIFE
#4 Posted : Wednesday, August 05, 2015 7:02:31 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Originally Posted by: BethTX Go to Quoted Post
I am having a similar issue, but my game stays minimized, it will not stay on the screen. I have made sure my Display Setting is at 100%

I have a new laptop and am running Windows 10

Your help will be appreciated. I am emailing you my DXDIAG log.


I did get your log and I am reviewing some further things on my end as far as the system components go. I will be responding to you later on today once I've done this research. Thank you very much for your patience in the mean time :)
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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