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Hoyle Board and Puzzle Games 2012 stops at startup
Blair
#1 Posted : Thursday, January 01, 2015 10:56:28 AM(UTC)
Rank: Member

Groups: Registered
Joined: 1/1/2015(UTC)
Posts: 2
Location: New Bern, NC

This is not really new topic but I haven't seen an answer to it. Hoyle Board and Puzzle Games 2012 worked for over a year then about mid-Dec 2014 it stopped while loading and Windows said it would search for a solution. I have deleted using various methods and reinstalled all to no avail. I have also been working with Encore in trying to resolve this and still no luck. Below is a partial portion of the Hoyle errorlog:

Hoyle Puzzle Games caused an Access Violation in module Hoyle Puzzle Games.exe at
0x0023:0x0072706a.
Exception handler called in main thread.
Error occurred at 12/18/2014 22:41:24.
C:\Program Files (x86)\Hoyle\Hoyle Puzzle and Board Games 2012\Hoyle Puzzle Games.exe, run by
Unknown.
2 processor(s), type 586.
1024 MBytes physical memory.
Read from location 0x00000190 caused an access violation.
Registers:
EAX=0x00000000 CS=0x0023 EIP=0072706a EFLGS=0x00210246
EBX=0x00000000 SS=0x002b ESP=0x0018fa5c EBP=0x0018fa60
ECX=0x00000000 DS=0x002b ESI=0x00253810 FS=0x0053
EDX=0x08d5ab14 ES=0x002b EDI=0x0182b798 GS=0x002b
Bytes at CS:EIP:
0x83 0xb8 0x90 0x01 0x00 0x00 0x00 0x74 0x1e 0x8b 0x4d 0xfc 0x8b 0x91 0x90 0x01
Stack dump:
Hoyle Puzzle Games.exe (0x0072706a)
0x0018fa5c: 0x00000000 0x0018fa74 0x0075c9b7
Hoyle Puzzle Games.exe (0x0075c9b7)
Module list: names, addresses, sizes, time stamps and file times:
C:\Program Files (x86)\Hoyle\Hoyle Puzzle and Board Games 2012\Hoyle Puzzle Games.exe, loaded
at 0x00400000 - 7192984 bytes - 4ea9d54d - file date is 11/14/2011 17:36:50
C:\Program Files (x86)\Hoyle\Hoyle Puzzle and Board Games 2012\zlib1.dll, loaded at 0x02200000 -
59904 bytes - 4640bd54 - file date is 8/22/2011 20:15:10
C:\Program Files (x86)\Hoyle\Hoyle Puzzle and Board Games 2012\OpenAL32.dll, loaded at
0x10000000 - 159744 bytes - 3e88cc06 - file date is 8/22/2011 20:14:58
C:\Windows\system32\midimap.dll, loaded at 0x5dc30000 - 16896 bytes - 4a5bda84 - file date is
7/13/2009 20:15:42
C:\Windows\system32\msacm32.drv, loaded at 0x5dc50000 - 20992 bytes - 4a5bda4f - file date is
7/13/2009 20:14:10
C:\Windows\system32\AUDIOSES.DLL, loaded at 0x5dc70000 - 195584 bytes - 542dfe75 - file date
is 10/2/2014 20:44:28
C:\Windows\system32\AVRT.dll, loaded at 0x5dcc0000 - 14336 bytes - 4a5bd998 - file date is
7/

The log is several pages long and I can email them if desired. Any help in resolving this problem would be appreciated.
TMLFAN4LIFE
#2 Posted : Sunday, January 04, 2015 7:56:32 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Hello Blair,

Welcome to the Forums , and thanks for your post. We are not able to assist you with technical support questions on these forums. If you are working with technical support, we encourage you to continue to work with them as we can only assist with functionality questions such as "How do I change the background" or "How do I play this variation of solitaire, etc"

Thanks.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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