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Activation Issue
#1 Posted : Thursday, September 25, 2014 5:57:46 AM(UTC)
Rank: Member

Groups: Registered
Joined: 9/25/2014(UTC)
Posts: 1

I am on a Mac laptop running MacOS X 10.9.5

I used Mac version of Hoyle card games 2005 for years -- then it died. Then I purchased download version of Hoyle Puzzle and Board Games Mac 2013.

Every so often -- usually after a major system software update -- I had to remove a system folder entitled .gs5

I then would re-activate and all would be fine -- though the process is pretty miserable as the interface does not respond as it should. In any event, I have been able to re-activate each time until today -- it now says 'No more activations available' or some such.

I have been looking for an update but that does not seem to exist. So I am now suddenly without my Pachisi fix.

Can I get another activation number or have mine re-instated as the program is only on my laptop and is nowhere else?

#2 Posted : Friday, September 26, 2014 10:10:42 AM(UTC)

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Hello Benzinne,

Thank you very much for contacting us regarding your activation issue. I regret to inform you we do not handle activation issues on these forums.

Please use the form here : http://support.encore.co...rm.aspx?product_id=2986

Choose Product Key issues.

You may have to provide your order number from your sales invoice on the website you purchased from.

Please also provide the serial that does not work.
Jason Carver
Community Support at Encore Software.
Official Tech Support : http://support.encore.com
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