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Hoyle Puzzle & Board Games 2013
major55
#1 Posted : Wednesday, March 09, 2016 7:48:46 PM(UTC)
Rank: Member

Groups: Registered
Joined: 3/9/2016(UTC)
Posts: 2

I just purchased and downloaded and installed this game and the puzzle part of it has an odd labeling of the game names

EXAMPLE: SID_CHESS_CHESS
EXIT_SID_SHORTAPPNAME

Any idea why this is happening. The card games part dose not have this problem
TMLFAN4LIFE
#2 Posted : Thursday, March 10, 2016 7:26:13 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Originally Posted by: major55 Go to Quoted Post
I just purchased and downloaded and installed this game and the puzzle part of it has an odd labeling of the game names

EXAMPLE: SID_CHESS_CHESS
EXIT_SID_SHORTAPPNAME

Any idea why this is happening. The card games part dose not have this problem


Due to the technical nature of this error, please contact our Tech Support department at http://support.encore.co...rm.aspx?product_id=2986 and fill out the form.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
major55
#3 Posted : Tuesday, March 15, 2016 1:11:50 PM(UTC)
Rank: Member

Groups: Registered
Joined: 3/9/2016(UTC)
Posts: 2

I went to the site and filled out the form but to this date I have not heard any word what so ever from tech support
Any chance you can contact them and see what is happening on this matter

Thanks
TMLFAN4LIFE
#4 Posted : Wednesday, March 16, 2016 8:21:44 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Originally Posted by: major55 Go to Quoted Post
I went to the site and filled out the form but to this date I have not heard any word what so ever from tech support
Any chance you can contact them and see what is happening on this matter

Thanks


I'm very sorry to hear you did not get a reply. Sometimes our support replies will go to the SPAM folder. If you have checked your SPAM folder but not have seen a reply from tech support, please reply to this post with your first, last name and email.

For privacy reasons, I will be the only one seeing your post and it will not be published on the forum, just used to look you up in our system.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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