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Hoyle Card Games 2012 windows 7
fcawalrus
#1 Posted : Tuesday, March 26, 2013 4:13:02 PM(UTC)
Rank: Member

Groups: Registered
Joined: 3/26/2013(UTC)
Posts: 2
Location: usa oh

have 2 laptops running windows 7. One will run the games and the other starts to open and then aborts. error log text follows:

***************************************
***************************************

Hoyle Card Games caused an Access Violation in module Hoyle Card Games.exe at 0x0023:0x007af85a.
Exception handler called in main thread.
Error occurred at 3/25/2013 17:43:08.
C:\Program Files (x86)\Hoyle\Hoyle Card Games\Hoyle Card Games.exe, run by Unknown.
2 processor(s), type 586.
3004 MBytes physical memory.
Read from location 0x00000190 caused an access violation.

Registers:
EAX=0x00000000 CS=0x0023 EIP=007af85a EFLGS=0x00010246
EBX=0x00000000 SS=0x002b ESP=0x0018fa48 EBP=0x0018fa4c
ECX=0x00000000 DS=0x002b ESI=0x019a1fb5 FS=0x0053
EDX=0x0718f3bc ES=0x002b EDI=0x01846e20 GS=0x002b

Bytes at CS:EIP:
0x83 0xb8 0x90 0x01 0x00 0x00 0x00 0x74 0x1e 0x8b 0x4d 0xfc 0x8b 0x91 0x90 0x01

Stack dump:
Hoyle Card Games.exe (0x007af85a)
0x0018fa48: 0x00000000 0x0018fa60 0x007d1057
Hoyle Card Games.exe (0x007d1057)

Module list: names, addresses, sizes, time stamps and file times:
C:\Program Files (x86)\Hoyle\Hoyle Card Games\zlib1.dll, loaded at 0x00270000 - 59904 bytes - 4640bd54 - file date is 8/14/2012 08:25:04
C:\Program Files (x86)\Hoyle\Hoyle Card Games\Hoyle Card Games.exe, loaded at 0x00400000 - 5958144 bytes - 5022c50f - file date is 8/14/2012 08:25:02
C:\Windows\system32\igdumdx32.dll, loaded at 0x04630000 - 549888 bytes - 4a848885 - file date is 8/13/2009 18:41:28
C:\Windows\system32\igdumd32.dll, loaded at 0x046c0000 - 4233728 bytes - 4a848a05 - file date is 8/13/2009 18:47:54
C:\Program Files (x86)\Hoyle\Hoyle Card Games\OpenAL32.dll, loaded at 0x10000000 - 159744 bytes - 3e88cc06 - file date is 8/14/2012 08:25:04
C:\Program Files (x86)\Hoyle\Hoyle Card Games\freetype6.dll, loaded at 0x66fc0000 - 460800 bytes - 409e28ee - file date is 8/14/2012 08:25:02
C:\Windows\system32\midimap.dll, loaded at 0x6c8b0000 - 16896 bytes - 4a5bda84 - file date is 7/13/2009 21:15:42
C:\Windows\system32\msacm32.drv, loaded at 0x6c8c0000 - 20992 bytes - 4a5bda4f - file date is 7/13/2009 21:14:10
C:\Windows\system32\AUDIOSES.DLL, loaded at 0x6c8d0000 - 195584 bytes - 4a5bd97e - file date is 7/13/2009 21:14:58
C:\Windows\system32\AVRT.dll, loaded at 0x6c910000 - 14336 bytes - 4a5bd998 - file date is 7/13/2009 21:15:00
C:\Windows\system32\ksuser.dll, loaded at 0x6c920000 - 4608 bytes - 4a5bdab3 - file date is 7/13/2009 21:15:36
C:\Windows\system32\wdmaud.drv, loaded at 0x6c930000 - 172032 bytes - 4a5bdb2a - file date is 7/13/2009 21:14:10
C:\Windows\system32\MMDevAPI.DLL, loaded at 0x6c960000 - 213504 bytes - 4a5bda29 - file date is 7/13/2009 21:15:42
C:\Program Files\AVAST Software\Avast\snxhk.dll, loaded at 0x6dc60000 - 246592 bytes - 5137cfb9 - file date is 3/6/2013 18:32:40
C:\Windows\system32\MSACM32.dll, loaded at 0x6de60000 - 72192 bytes - 4a5bda4e - file date is 7/13/2009 21:15:44
C:\Windows\system32\MSVCR100.dll, loaded at 0x6ff80000 - 770384 bytes - 4ba1dbbe - file date is 3/18/2010 09:15:26
C:\Windows\system32\DCIMAN32.dll, loaded at 0x71210000 - 10240 bytes - 4a5bd9b4 - file date is 7/13/2009 21:15:10
C:\Windows\system32\ddraw.dll, loaded at 0x71220000 - 531968 bytes - 4a5bd9b8 - file date is 7/13/2009 21:15:12
C:\Windows\system32\MSVCP100.dll, loaded at 0x71920000 - 421200 bytes - 4ba1dbdd - file date is 3/18/2010 09:15:26
C:\Windows\system32\DINPUT.DLL, loaded at 0x71a90000 - 136704 bytes - 4a5bd9c0 - file date is 7/13/2009 21:15:12
C:\Windows\system32\HID.DLL, loaded at 0x71c10000 - 22016 bytes - 4a5bd9ec - file date is 7/13/2009 21:15:26
C:\Windows\system32\ntmarta.dll, loaded at 0x71d90000 - 121856 bytes - 4a5bdae9 - file date is 7/13/2009 21:16:12
C:\Windows\system32\propsys.dll, loaded at 0x71dc0000 - 988160 bytes - 4a5bdacb - file date is 7/13/2009 21:16:14
C:\Windows\System32\dsound.dll, loaded at 0x72e70000 - 453632 bytes - 4a5bd9fd - file date is 7/13/2009 21:15:14
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll, loaded at 0x72f70000 - 1680896 bytes - 4a5bd976 - file date is 7/13/2009 21:03:52
C:\Windows\system32\dwmapi.dll, loaded at 0x73110000 - 67072 bytes - 4a5bda07 - file date is 7/13/2009 21:15:14
C:\Windows\system32\uxtheme.dll, loaded at 0x73130000 - 245760 bytes - 4a5bdb3c - file date is 7/13/2009 21:11:26
C:\Windows\system32\WINSPOOL.DRV, loaded at 0x731b0000 - 319488 bytes - 4a5bdb4b - file date is 7/13/2009 21:14:10
C:\Windows\system32\WINMM.dll, loaded at 0x73210000 - 194048 bytes - 4a5bdb42 - file date is 7/13/2009 21:16:20
C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll, loaded at 0x73250000 - 632656 bytes - 4a2752ff - file date is 6/10/2009 17:23:12
C:\Windows\system32\PowrProf.dll, loaded at 0x73310000 - 145408 bytes - 4a5bdb0c - file date is 7/13/2009 21:16:14
C:\Windows\system32\dbghelp.dll, loaded at 0x73900000 - 854528 bytes - 4a5bd9b2 - file date is 7/13/2009 21:15:10
C:\Windows\syswow64\CRYPTBASE.dll, loaded at 0x75140000 - 36864 bytes - 4a5bbf41 - file date is 7/13/2009 21:15:08
C:\Windows\syswow64\SspiCli.dll, loaded at 0x75150000 - 96768 bytes - 4a5bdb3b - file date is 7/13/2009 21:11:26
C:\Windows\syswow64\COMDLG32.dll, loaded at 0x751b0000 - 486912 bytes - 4a5bda25 - file date is 7/13/2009 21:15:08
C:\Windows\syswow64\MSCTF.dll, loaded at 0x75230000 - 828928 bytes - 4a5bda69 - file date is 7/13/2009 21:15:44
C:\Windows\syswow64\USER32.dll, loaded at 0x75300000 - 833024 bytes - 4a5bdb3c - file date is 7/13/2009 21:11:26
C:\Windows\syswow64\CFGMGR32.dll, loaded at 0x755a0000 - 145920 bytes - 4a5bd9a6 - file date is 7/13/2009 21:15:04
C:\Windows\syswow64\MSASN1.dll, loaded at 0x755d0000 - 33280 bytes - 4a5bda60 - file date is 7/13/2009 21:15:44
C:\Windows\syswow64\KERNELBASE.dll, loaded at 0x75810000 - 269824 bytes - 4a5bdbdf - file date is 7/13/2009 21:11:24
C:\Windows\syswow64\KERNEL32.dll, loaded at 0x75860000 - 836608 bytes - 4a5bdbde - file date is 7/13/2009 21:11:24
C:\Windows\syswow64\DEVOBJ.dll, loaded at 0x75960000 - 64512 bytes - 4a5bd9c5 - file date is 7/13/2009 21:15:12
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf82fc36c758ad5\COMCTL32.dll, loaded at 0x75980000 - 530432 bytes - 4a5bda24 - file date is 7/13/2009 21:15:08
C:\Windows\syswow64\RPCRT4.dll, loaded at 0x75a10000 - 662528 bytes - 4a5bdb3b - file date is 7/13/2009 21:11:24
C:\Windows\syswow64\WLDAP32.dll, loaded at 0x75b00000 - 268800 bytes - 4a5bdb62 - file date is 7/13/2009 21:16:20
C:\Windows\syswow64\CRYPT32.dll, loaded at 0x75b50000 - 1151488 bytes - 4a5bda39 - file date is 7/13/2009 21:15:08
C:\Windows\syswow64\ole32.dll, loaded at 0x75c70000 - 1412608 bytes - 4a5bdac7 - file date is 7/13/2009 21:16:14
C:\Windows\syswow64\OLEAUT32.dll, loaded at 0x75dd0000 - 571904 bytes - 4a5bdaca - file date is 7/13/2009 21:16:14
C:\Windows\syswow64\SHLWAPI.dll, loaded at 0x75e70000 - 350208 bytes - 4a5bdb05 - file date is 7/13/2009 21:16:16
C:\Windows\syswow64\WINTRUST.dll, loaded at 0x75ed0000 - 172544 bytes - 4a5bdb52 - file date is 7/13/2009 21:16:20
C:\Windows\syswow64\USP10.dll, loaded at 0x75f00000 - 627200 bytes - 4a5bdb32 - file date is 7/13/2009 21:16:18
C:\Windows\syswow64\SETUPAPI.dll, loaded at 0x75fa0000 - 1668608 bytes - 4a5bdafe - file date is 7/13/2009 21:16:16
C:\Windows\SysWOW64\sechost.dll, loaded at 0x76140000 - 92160 bytes - 4a5bdb04 - file date is 7/13/2009 21:16:14
C:\Windows\syswow64\LPK.dll, loaded at 0x76170000 - 25600 bytes - 4a5bdb3b - file date is 7/13/2009 21:11:24
C:\Windows\syswow64\ADVAPI32.dll, loaded at 0x761c0000 - 640000 bytes - 4a5bd97e - file date is 7/13/2009 21:14:54
C:\Windows\syswow64\CLBCatQ.DLL, loaded at 0x76260000 - 522240 bytes - 4a5bd9b1 - file date is 7/13/2009 21:15:04
C:\Windows\syswow64\msvcrt.dll, loaded at 0x762f0000 - 690688 bytes - 4a5bda6f - file date is 7/13/2009 21:15:52
C:\Windows\syswow64\SHELL32.dll, loaded at 0x764a0000 - 12866560 bytes - 4a5bdb01 - file date is 7/13/2009 21:16:16
C:\Windows\syswow64\GDI32.dll, loaded at 0x770f0000 - 310784 bytes - 4a5bdb38 - file date is 7/13/2009 21:11:22
C:\Windows\system32\IMM32.DLL, loaded at 0x77180000 - 119808 bytes - 4a5bdb39 - file date is 7/13/2009 21:11:22
C:\Windows\SysWOW64\ntdll.dll, loaded at 0x775e0000 - 1289712 bytes - 4a5bdb3b - file date is 7/13/2009 21:17:52

TMLFAN4LIFE
#2 Posted : Wednesday, March 27, 2013 7:41:08 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Uh Oh! That's no good! Sorry to hear about your trouble launching the game!

For crashing issues on Hoyle Card Games 2012 have you considered looking here : http://support.encore.co...il.aspx?product_id=2828


If this does not work, remove the game and ensure you are doing a clean install of the game as outlined here:

http://support.encore.co...enericcleaninstall.aspx

If this does not solve your problem you may need to contact technical support and let them know of your troubles. The link for emailing support is here:

http://support.encore.co...rm.aspx?product_id=2828

Be sure to include all the information in your support email as you can or it may get returned to you for incomplete information. More information on returned support emails for insufficient information can be read at : http://support.encore.co...informationisneeded.aspx
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
fcawalrus
#3 Posted : Wednesday, March 27, 2013 12:35:10 PM(UTC)
Rank: Member

Groups: Registered
Joined: 3/26/2013(UTC)
Posts: 2
Location: usa oh

The Board and puzzle games would work. Problem is solved. Restored the laptop to it's day one condition. There was not much personal info and files. Took about an hour to restore, now the card games run perfectly.
TMLFAN4LIFE
#4 Posted : Wednesday, March 27, 2013 1:24:05 PM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

I'm happy to hear that you are up and running again although Technical Support at Encore does a wonderful job of resolving customer technical issues. If you ever need help again please do not hesitate to stop by here or submit a support ticket at http://support.encore.com

Thanks :)
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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